Customer Support

Jonsson Workwear; Potchefstroom; On-site; ZAR 90,000 - 130,000; Full time

Job summary

Jonsson Workwear in Potchefstroom is seeking a driven in-store team member dedicated to outstanding customer service. You will connect with customers, understand their needs, and recommend workwear solutions with product knowledge.

Strong communication and collaboration with colleagues are essential to ensure each customer leaves satisfied. The role emphasizes accuracy, timely processing of requests, and a proactive approach to follow-up and commitments, reflecting the brand's service-first

Qualifications

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships.
• Utilise product knowledge to suggest solutions that meet customers' needs.
• Display communication and interpersonal skills to engage with customers and colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing requests.
• Carry out tasks efficiently with accuracy and urgency.
• Follow up, follow through and fulfil commitments.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships.
• Utilise product knowledge to suggest solutions that meet customers' needs.
• Display communication and interpersonal skills to engage with customers and colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing requests.
• Carry out tasks efficiently with accuracy and urgency.
• Follow up, follow through and fulfil commitments.

Skills

Customer service

Product knowledge

Communication

Interpersonal skills

Job description

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Potchefstroom store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.