In-Store Customer Experience & Solutions Specialist

Jonsson Workwear; Durbanville; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Jonsson Workwear in Durbanville seeks a driven, customer-obsessed store associate to be the in-store point of contact. You should be presentable, well-spoken and professional, and ready to deliver exceptional service to every customer.

You will use product knowledge to suggest suitable workwear solutions, engage with customers, and support colleagues to ensure smooth interactions from start to finish.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Presentable and professional appearance.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to understand each customer’s requirements.
• Utilise your product knowledge to suggest solutions that meet customer’s needs.
• Display communication and interpersonal skills to engage with customers and colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing requests.
• Carry out tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil commitments.

Skills

Customer service

Communication skills

Product knowledge

Job description

Jonsson Workwear in Durbanville seeks a driven, customer-obsessed store associate to be the in-store point of contact. You should be presentable, well-spoken and professional, and ready to deliver exceptional service to every customer.

You will use product knowledge to suggest suitable workwear solutions, engage with customers, and support colleagues to ensure smooth interactions from start to finish.