In-Store Customer Support Specialist

Jonsson Workwear; East London; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Jonsson Workwear in East London is seeking a driven, customer-obsessed retail professional to join our in-store team. You will be the primary point of contact for customers, providing expert product recommendations and a seamless shopping experience.

We value presentation, clear communication and a proactive approach to meeting each customer's needs, while maintaining accuracy and efficiency in all tasks. A genuine commitment to excellent service will help you thrive with our brand.

Qualifications

• In-store customer service excellence.
• Create new connections and strengthen existing partnerships to understand customer needs.
• Utilise product knowledge to recommend solutions that meet customer requirements.
• Display strong communication and interpersonal skills when engaging with customers and colleagues.
• Ensure smooth customer experience from recommendations to requests.
• Carry out all required tasks accurately and with urgency.
• Follow up and fulfil commitments to customers.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

Skills

Customer service

Sales skills

Communication

Teamwork

Attention to detail

Job description

Jonsson Workwear in East London is seeking a driven, customer-obsessed retail professional to join our in-store team. You will be the primary point of contact for customers, providing expert product recommendations and a seamless shopping experience.

We value presentation, clear communication and a proactive approach to meeting each customer's needs, while maintaining accuracy and efficiency in all tasks. A genuine commitment to excellent service will help you thrive with our brand.