In-Store Customer Experience Specialist

Jonsson Workwear; Centurion; On-site; ZAR 56,000 - 89,000; Full time

Job summary

Jonsson Workwear’s Centurion store is seeking a driven, professional, customer-obsessed individual to join our team as an in-store point of contact. You will be presentable, well-spoken and ready to wow customers with authentic consideration and charisma.

You will provide in-store exceptional customer service, develop new customer connections, utilise product knowledge to suggest solutions, and ensure smooth processing of requests while delivering accurate results with urgency.

Qualifications

• Provide in-store exceptional customer service.
• Create new customer connections and strengthen existing partnerships.
• Utilise product knowledge to suggest solutions.
• Display communication and interpersonal skills with customers and colleagues.
• Ensure a smooth experience from recommendations to processing requests.
• Carry out tasks efficiently with accuracy and urgency.
• Follow up and fulfil commitments.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships.
• Utilise product knowledge to suggest solutions that meet customer needs.
• Display communication and interpersonal skills to engage with customers and colleagues.
• Ensure a smooth experience from recommendations to processing requests.
• Carry out tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil commitments.

Skills

Customer service

Communication

Product knowledge

Interpersonal skills

Job description

Jonsson Workwear’s Centurion store is seeking a driven, professional, customer-obsessed individual to join our team as an in-store point of contact. You will be presentable, well-spoken and ready to wow customers with authentic consideration and charisma.

You will provide in-store exceptional customer service, develop new customer connections, utilise product knowledge to suggest solutions, and ensure smooth processing of requests while delivering accurate results with urgency.