In-Store Customer Experience Specialist

Jonsson Workwear; East London; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Jonsson Workwear is seeking a driven, customer-obsessed individual to join our East London store as the in-store point of contact. You will be presentable, well-spoken and professional, ready to wow customers with authentic consideration and charisma.

Responsibilities include delivering exceptional in-store service, building new connections, using product knowledge to tailor solutions, and ensuring a smooth experience from start to finish.

Qualifications

• Experience delivering in-store customer service.
• Ability to identify customer needs and tailor recommendations.
• Strong verbal communication and interpersonal skills.
• Collaborative mindset to work with colleagues to meet store goals.

Responsibilities

• Provide in-store exceptional customer service.
• Create new connections and strengthen existing customer relationships.
• Utilise product knowledge to suggest suitable solutions.
• Engage customers effectively and collaborate with team.
• Ensure smooth customer experience from recommendations to requests.
• Carry out tasks with accuracy and urgency, following up on commitments.

Skills

Customer service

Communication

Product knowledge

Team collaboration

Job description

Jonsson Workwear is seeking a driven, customer-obsessed individual to join our East London store as the in-store point of contact. You will be presentable, well-spoken and professional, ready to wow customers with authentic consideration and charisma.

Responsibilities include delivering exceptional in-store service, building new connections, using product knowledge to tailor solutions, and ensuring a smooth experience from start to finish.