In-Store Customer Experience Champion

Clicks Group Limited; Butterworth; Sur place; ZAR 100 000 - 145 000; Plein temps

Résumé du poste

Clicks Group is seeking a dedicated team member to handle point-of-sale operations, promote clubcard enrollment, and deliver outstanding customer service in-store. The role focuses on accurate cash handling, promotions, and maintaining store standards.

You will be the brand ambassador on the shop floor, ensuring customers feel welcome and leaving with a positive shopping experience. Desirable Maths and English at Grade 12 level, and a retail FMCG background preferred.

Qualifications

• Desirable: Maths 50% and English 50% at Grade 12 level
• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Responsabilités

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Connaissances

Planning & organizing

Problem solving

Customer orientation

Relating & networking

Instructions & procedures

Delivering results

People skills

Persuasion

Coping with pressure

Planning and organizing

Formation

Maths & English (Grade 12)

Description du poste

Clicks Group is seeking a dedicated team member to handle point-of-sale operations, promote clubcard enrollment, and deliver outstanding customer service in-store. The role focuses on accurate cash handling, promotions, and maintaining store standards.

You will be the brand ambassador on the shop floor, ensuring customers feel welcome and leaving with a positive shopping experience. Desirable Maths and English at Grade 12 level, and a retail FMCG background preferred.