In-Store Customer Care & Merchandising Specialist

Clicks Group Limited; Pretoria; On-site; ZAR 100,000 - 180,000; Full time

Job summary

Clicks Group is hiring for a front-line retailer role focused on delivering service excellence at the point of sale. You will handle checkout, promote clubcard rewards, and ensure accurate cash handling.

You will maintain merchandising standards, stay informed on promotions, and actively contribute to a positive customer experience in-store, aligning with Clicks' values and targets.

Desirable experience in customer-facing FMCG environments is preferred, with maths and English at Grade 12 level.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment
• Maths 50% and English 50% at Grade 12 level

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning & Organising

Problem-solving

Customer orientation

Relating & Networking

Following instructions

Delivering results

Teamwork

Persuading & Influencing

Pressure management

Education

Maths & English (Grade 12)

Job description

Clicks Group is hiring for a front-line retailer role focused on delivering service excellence at the point of sale. You will handle checkout, promote clubcard rewards, and ensure accurate cash handling.

You will maintain merchandising standards, stay informed on promotions, and actively contribute to a positive customer experience in-store, aligning with Clicks' values and targets.

Desirable experience in customer-facing FMCG environments is preferred, with maths and English at Grade 12 level.