Hybrid Tech Support Agent

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Bonuses

Medical benefits

Training opportunities

Hybrid work

Career development

Job summary

Placements24 is seeking a diligent Customer Service Agent in Mahikeng, North West. You will manage technical inquiries, diagnose issues, and guide customers to resolutions while maintaining records in the CRM.

This hybrid role balances home and office collaboration, emphasising responsive support with a customer-first approach. Ideal candidates have a high school diploma, strong communication skills, and experience in customer service or technical support.

Qualifications

• Requires high school diploma; technical experience is advantageous.
• Customer service experience is required.
• Strong communication skills and active listening are essential.
• Ability to explain technical concepts in simple terms.
• Familiarity with CRM or helpdesk ticketing systems is preferred.

Responsibilities

• Respond to technical inquiries via phone, email, and chat.
• Troubleshoot and resolve common software/hardware issues.
• Provide clear, step-by-step instructions to customers.
• Escalate complex issues to specialized teams with notes.
• Maintain accurate records of interactions in the CRM.
• Adhere to SLAs and customer service standards.

Skills

Customer service

Technical support

Excellent communication

Explain technical concepts

CRM/ticketing systems

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a diligent Customer Service Agent in Mahikeng, North West. You will manage technical inquiries, diagnose issues, and guide customers to resolutions while maintaining records in the CRM.

This hybrid role balances home and office collaboration, emphasising responsive support with a customer-first approach. Ideal candidates have a high school diploma, strong communication skills, and experience in customer service or technical support.