Hybrid Customer Support Specialist: Help, Resolve, Impact

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Health benefits

Paid training and development

Job summary

Placements24 is seeking a motivated Customer Support Agent to join our team in Mahikeng. This hybrid role balances remote work with in-office collaboration, offering flexibility while maintaining strong team engagement.

You will handle inquiries via phone, email, and chat, provide product information, resolve issues, and maintain detailed records to ensure client satisfaction in a dynamic environment.

Qualifications

• Previous experience in a customer support or call center role is beneficial.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency in using CRM systems and other support tools.
• Ability to adapt to a hybrid work schedule.

Responsibilities

• Handle customer inquiries via phone, email, and chat support.
• Provide accurate information about products and services.
• Resolve customer complaints and issues effectively and professionally.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

Customer service

Verbal communication

Written communication

Problem-solving

Customer-focused

Tools

CRM systems

Job description

Placements24 is seeking a motivated Customer Support Agent to join our team in Mahikeng. This hybrid role balances remote work with in-office collaboration, offering flexibility while maintaining strong team engagement.

You will handle inquiries via phone, email, and chat, provide product information, resolve issues, and maintain detailed records to ensure client satisfaction in a dynamic environment.