Senior Tech Support Specialist | Hybrid, Growth & Impact

Placements24; LegKraal Gate; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Access to cutting-edge technology

Job summary

Placements24 is seeking a Senior Customer Support Specialist for the Mahikeng, North West area. The role combines on-site collaboration with remote flexibility to deliver exceptional customer service for a tech-focused client.

You will resolve inquiries, troubleshoot technical issues, and provide in-depth product guidance, ensuring customer satisfaction and loyalty. The ideal candidate has proven experience in customer service or technical support within tech, strong communication skills, and

Qualifications

• Proven experience in customer service or technical support, preferably in tech.
• Excellent written and verbal communication; ability to explain technical concepts clearly.
• Strong problem-solving skills and root-cause analysis.
• Experience with CRM and helpdesk ticketing systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Serve as a first-line support agent via phone, email, and live chat.
• Diagnose and resolve technical issues or escalate when needed.
• Provide detailed product information and guidance to customers.
• Maintain accurate records of interactions in the CRM system.
• Identify opportunities to improve customer experience and suggest changes.
• Collaborate with cross-functional teams for a seamless journey.
• Contribute to support documentation and knowledge base articles.
• Handle customer complaints with empathy and professionalism.

Skills

Customer service

Technical support

CRM software

Helpdesk ticketing

Communication

Problem solving

Multitasking

Team collaboration

Education

IT/Business Admin degree

Tools

CRM system

Ticketing system

Job description

Placements24 is seeking a Senior Customer Support Specialist for the Mahikeng, North West area. The role combines on-site collaboration with remote flexibility to deliver exceptional customer service for a tech-focused client.

You will resolve inquiries, troubleshoot technical issues, and provide in-depth product guidance, ensuring customer satisfaction and loyalty. The ideal candidate has proven experience in customer service or technical support within tech, strong communication skills, and