Hybrid Customer Support Specialist | Quick Resolutions

Placements24; Mbombela (Nelspruit); Ibrido; ZAR 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Hybrid work

Medical insurance

Dental insurance

Vision insurance

Training & development

Collaborative team

Descrizione del lavoro

Placements24 in Nelspruit is seeking a proactive Customer Support Officer for a hybrid role that combines remote work with in-office collaboration. You will engage with customers, resolve inquiries, and ensure a positive experience with the company's offerings.

The ideal candidate communicates clearly in English, demonstrates strong problem-solving skills, and can manage multiple tasks while using CRM tools to track interactions and outcomes.

Competenze

• Experience in customer support, preferably hybrid or office-based.
• Excellent English written and verbal communication.
• Proficiency with CRM and ticketing systems.

Mansioni

• Handle inbound customer inquiries via phone, email, and chat.
• Troubleshoot and resolve issues while following policies.
• Educate customers on product features and services.
• Escalate complex issues and ensure timely resolution.
• Maintain detailed CRM records of interactions.
• Contribute to KPIs for customer satisfaction and resolution times.

Conoscenze

Customer service

Communication

Problem solving

CRM software

Multitasking

Time management

Teamwork

Strumenti

CRM software

Helpdesk/ticketing systems

Descrizione del lavoro

Placements24 in Nelspruit is seeking a proactive Customer Support Officer for a hybrid role that combines remote work with in-office collaboration. You will engage with customers, resolve inquiries, and ensure a positive experience with the company's offerings.

The ideal candidate communicates clearly in English, demonstrates strong problem-solving skills, and can manage multiple tasks while using CRM tools to track interactions and outcomes.