Hybrid Client Care Specialist: Elevate Service & Support

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid work

Health and wellness benefits

Training opportunities

Supportive team

Job summary

Placements24 in Mahikeng is seeking a personable Client Care Specialist to deliver exceptional client service. The role combines in-office and remote work within a hybrid setup, focusing on inquiries, issue resolution, and relationship building for a seamless client experience.

The ideal candidate has experience in client care or customer service, strong communication, empathy, and proficiency with CRM software and office tools.

Qualifications

• Experience in a client care or customer service role.
• Excellent communication, empathy and active listening.
• CRM proficiency and standard office productivity tools.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond promptly and professionally to client inquiries via various communication channels.
• Troubleshoot and resolve client issues effectively, escalating when necessary.
• Maintain accurate client records and update databases regularly.
• Provide information and guidance on products and services.
• Gather client feedback to contribute to service improvement initiatives.

Job description

Placements24 in Mahikeng is seeking a personable Client Care Specialist to deliver exceptional client service. The role combines in-office and remote work within a hybrid setup, focusing on inquiries, issue resolution, and relationship building for a seamless client experience.

The ideal candidate has experience in client care or customer service, strong communication, empathy, and proficiency with CRM software and office tools.