Evening Customer Support Agent - Hybrid Part-Time

Placements24; LegKraal Gate; Hybrid; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Hourly wage

Hybrid work

Provident fund

Skill development

Advancement opportunities

Job summary

Placements24 is seeking a Customer Service Agent for evening shifts in Mahikeng, North West. The role supports customers outside standard hours, handling inquiries, orders, and returns within a hybrid on-site/remote setup.

This part-time position emphasizes patient, clear communication and reliable performance. The ideal candidate has a high school diploma and prior customer service experience, with strong problem-solving and teamwork skills.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or call center preferred.
• Excellent verbal and written communication skills required.
• Strong listening and problem-solving abilities essential.
• Availability for evening shifts and potential weekends/holidays.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat during evening shifts.
• Provide accurate information regarding orders, products, shipping, and returns.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process returns, exchanges, and refunds according to company policy.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Contribute to team goals and uphold service quality standards.
• Identify opportunities to improve customer service processes.
• Follow established procedures and guidelines for all customer interactions.
• Ensure a positive customer experience even during off-peak hours.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

CRM system

Job description

Placements24 is seeking a Customer Service Agent for evening shifts in Mahikeng, North West. The role supports customers outside standard hours, handling inquiries, orders, and returns within a hybrid on-site/remote setup.

This part-time position emphasizes patient, clear communication and reliable performance. The ideal candidate has a high school diploma and prior customer service experience, with strong problem-solving and teamwork skills.