Hybrid Logistics Customer Support Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Medical insurance

Retirement savings plan

Hybrid work model

Professional development

Paid time off

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a proactive Customer Support Executive. The role blends in-office collaboration with remote flexibility, handling inquiries, processing orders, and resolving issues to maintain high service standards.

The ideal candidate will have 2+ years in customer service or admin, strong communication, and proficiency in MS Office and CRM systems. A team player with attention to detail is essential for success in this hybrid environment.

Qualifications

• At least 2 years in customer service or administrative role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems.
• Ability to manage multiple tasks and prioritize workload.
• Hybrid work adaptability.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with accurate information and solutions.
• Investigate and resolve customer complaints promptly and effectively.
• Maintain detailed records of customer interactions, transactions, comments and complaints.
• Process orders, forms, applications, and requests efficiently.
• Identify and escalate priority issues to the appropriate department or manager.
• Assist in developing and updating customer service documentation and procedures.
• Provide feedback to management on customer needs and trends.
• Contribute to team efforts by achieving related results as needed.
• Adhere to company policies and guidelines for customer interaction and data management.

Skills

Customer service

Administrative experience

Communication skills

Microsoft Office

CRM systems

multitasking

Team player

Hybrid work adaptability

Tools

CRM systems

Job description

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a proactive Customer Support Executive. The role blends in-office collaboration with remote flexibility, handling inquiries, processing orders, and resolving issues to maintain high service standards.

The ideal candidate will have 2+ years in customer service or admin, strong communication, and proficiency in MS Office and CRM systems. A team player with attention to detail is essential for success in this hybrid environment.