Head of Customer Support — Logistics (Hybrid)

Placements24; Upington; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Medical aid

Life cover

Retirement fund contributions

Professional development programs

Job summary

Placements24 in Upington, Northern Cape is seeking a Customer Support Lead to manage a team and elevate service standards. This hybrid role blends in-office leadership with remote coordination, focusing on training, performance, and customer satisfaction within logistics operations.

The ideal candidate has proven leadership experience, strong communication, and a solid background in CRM and metrics-driven improvement. Join a growing logistics company and drive service excellence.

Qualifications

• Proven experience in a customer support leadership role.
• Strong knowledge of logistics operations.
• Excellent leadership and people management skills.
• Strong communication and problem-solving abilities.
• Proficiency with CRM and helpdesk tools.
• Bachelor's degree in Business Administration, Logistics, or related field preferred.
• Ability to work in a hybrid in-office/remote setting and be located in Upington.

Responsibilities

• Lead and manage a team of Customer Support Representatives.
• Develop strategies to enhance service quality and efficiency.
• Monitor performance metrics and provide regular reports to management.
• Ensure adherence to SLAs and company policies.
• Handle escalated customer issues and complex complaints.
• Oversee onboarding and training of new staff.
• Collaborate with Operations and Sales for a seamless customer experience.
• Identify process improvements and implement solutions.
• Conduct regular performance reviews and provide feedback.
• Maintain knowledge of logistics services and industry trends.

Skills

Customer support leadership

Logistics operations knowledge

Leadership & team management

Communication & interpersonal skills

CRM software proficiency

Data analysis & insights

Education

Bachelor's degree

Tools

CRM software

Helpdesk management tools

Job description

Placements24 in Upington, Northern Cape is seeking a Customer Support Lead to manage a team and elevate service standards. This hybrid role blends in-office leadership with remote coordination, focusing on training, performance, and customer satisfaction within logistics operations.

The ideal candidate has proven leadership experience, strong communication, and a solid background in CRM and metrics-driven improvement. Join a growing logistics company and drive service excellence.