Customer Support Executive

Placements24; Mtubatuba Local Municipality; Ibrido; ZAR 180.000 - 280.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Retirement savings plan

Hybrid work model

Professional development

Paid time off

Descrizione del lavoro

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a proactive Customer Support Executive. The role blends in-office collaboration with remote flexibility, handling inquiries, processing orders, and resolving issues to maintain high service standards.

The ideal candidate will have 2+ years in customer service or admin, strong communication, and proficiency in MS Office and CRM systems. A team player with attention to detail is essential for success in this hybrid environment.

Competenze

• At least 2 years in customer service or administrative role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems.
• Ability to manage multiple tasks and prioritize workload.
• Hybrid work adaptability.

Mansioni

• Respond to customer inquiries via phone, email, and in-person with accurate information and solutions.
• Investigate and resolve customer complaints promptly and effectively.
• Maintain detailed records of customer interactions, transactions, comments and complaints.
• Process orders, forms, applications, and requests efficiently.
• Identify and escalate priority issues to the appropriate department or manager.
• Assist in developing and updating customer service documentation and procedures.
• Provide feedback to management on customer needs and trends.
• Contribute to team efforts by achieving related results as needed.
• Adhere to company policies and guidelines for customer interaction and data management.

Conoscenze

Customer service

Administrative experience

Communication skills

Microsoft Office

CRM systems

multitasking

Team player

Hybrid work adaptability

Strumenti

CRM systems

Descrizione del lavoro

About the Role

Our client, a growing enterprise in the logistics sector, is seeking a proactive and detail-oriented Customer Support Executive to join their team in Richards Bay, KwaZulu-Natal . This role is crucial for ensuring seamless customer interactions and maintaining high service standards. The ideal candidate will possess excellent communication skills and a strong commitment to customer satisfaction, with the ability to handle inquiries efficiently and professionally. This position offers a blend of in-office collaboration and remote flexibility, supporting a balanced work-life dynamic. You will be instrumental in resolving customer issues and contributing to the company's reputation for reliability and excellent service delivery.

Key Responsibilities

• Respond to customer inquiries via phone, email, and potentially in-person, providing accurate information and solutions.


• Investigate and resolve customer complaints and issues promptly and effectively.


• Maintain detailed records of customer interactions, transactions, comments, and complaints.


• Process orders, forms, applications, and requests efficiently.


• Identify and escalation priority issues to the appropriate department or manager.


• Assist in developing and updating customer service documentation and procedures.


• Provide feedback to management on customer needs and trends.


• Contribute to team efforts by accomplishing related results as needed.


• Adhere to company policies and guidelines for customer interaction and data management.

Requirements

• A minimum of 2 years of experience in a customer service or administrative role.


• Strong communication and interpersonal skills, with a friendly and professional demeanor.


• Excellent problem-solving abilities and attention to detail.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.


• Ability to manage multiple tasks simultaneously and prioritize workload effectively.


• A team player with a positive attitude and strong work ethic.


• Must be comfortable working in a hybrid model, balancing office-based and remote work.


• Understanding of the logistics or supply chain industry is a plus.

Benefits

• Our client offers a competitive annual salary, commensurate with your experience and skills.


• You will receive comprehensive medical insurance coverage and access to retirement savings plans.


• The hybrid work model provides flexibility, allowing for a better work-life balance.


• Opportunities for professional development and training are available to support your career growth.


• You'll also benefit from a supportive team environment and company-provided resources.


• Paid time off, including annual leave and public holidays, is provided.


• This role is an excellent opportunity to advance your career in customer support within a stable and growing industry.