Hybrid Customer Support Specialist – Richards Bay

Placements24; Mtubatuba Local Municipality; Híbrido; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Medical aid contributions

Competitive salary

Descripción de la vacante

Placements24 in Richards Bay, KwaZulu-Natal, ZA is seeking a Customer Support Agent. This hybrid role blends remote work with in-office collaboration, serving as the first point of contact for customers and ensuring issues are resolved promptly with a focus on excellent service.

You will handle inquiries across channels, troubleshoot problems, and contribute to a positive customer experience while maintaining accurate records and collaborating with a supportive team.

Formación

• Previous experience in customer service is essential.
• Strong communication and interpersonal skills.
• Ability to multitask in a hybrid setting.
• Proficiency with CRM software and office apps.
• Able to work remotely and in Richards Bay office.

Responsabilidades

• Handle customer inquiries via phone, email, and potentially in-person.
• Provide accurate information about products and services.
• Troubleshoot customer issues and guide them towards resolution.
• Escalate complex problems to senior staff when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to improve customer satisfaction.
• Collaborate with team members to share knowledge and best practices.
• Adhere to company service standards and procedures.
• Contribute to a positive team environment.
• Process customer requests and orders accurately.

Conocimientos

Customer service

Communication skills

Time management

CRM software

Problem-solving

Hybrid work

Team player

Educación

High school diploma

Herramientas

Office suite

Descripción del empleo

Placements24 in Richards Bay, KwaZulu-Natal, ZA is seeking a Customer Support Agent. This hybrid role blends remote work with in-office collaboration, serving as the first point of contact for customers and ensuring issues are resolved promptly with a focus on excellent service.

You will handle inquiries across channels, troubleshoot problems, and contribute to a positive customer experience while maintaining accurate records and collaborating with a supportive team.