Customer Support Agent - Hybrid Role

Placements24; Mtubatuba Local Municipality; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Medical aid contributions

Competitive salary

Résumé du poste

Placements24 in Richards Bay, KwaZulu-Natal, ZA is seeking a Customer Support Agent. This hybrid role blends remote work with in-office collaboration, serving as the first point of contact for customers and ensuring issues are resolved promptly with a focus on excellent service.

You will handle inquiries across channels, troubleshoot problems, and contribute to a positive customer experience while maintaining accurate records and collaborating with a supportive team.

Qualifications

• Previous experience in customer service is essential.
• Strong communication and interpersonal skills.
• Ability to multitask in a hybrid setting.
• Proficiency with CRM software and office apps.
• Able to work remotely and in Richards Bay office.

Responsabilités

• Handle customer inquiries via phone, email, and potentially in-person.
• Provide accurate information about products and services.
• Troubleshoot customer issues and guide them towards resolution.
• Escalate complex problems to senior staff when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to improve customer satisfaction.
• Collaborate with team members to share knowledge and best practices.
• Adhere to company service standards and procedures.
• Contribute to a positive team environment.
• Process customer requests and orders accurately.

Connaissances

Customer service

Communication skills

Time management

CRM software

Problem-solving

Hybrid work

Team player

Formation

High school diploma

Outils

Office suite

Description du poste

About the Role

Our client is seeking a dynamic and customer-focused Customer Support Agent to join their team in Richards Bay, KwaZulu-Natal, ZA. This is a hybrid role, offering a blend of remote work flexibility and in-office collaboration. You will be the first point of contact for customers, providing exceptional support and ensuring their issues are resolved efficiently and effectively. This role requires strong communication skills, a problem-solving attitude, and a commitment to delivering outstanding service. You will engage with customers across various channels, troubleshoot their concerns, and contribute to a positive customer experience. We are looking for individuals who are organized, adaptable, and eager to grow within a supportive team environment. The hybrid model allows for flexibility while maintaining strong team connections. This position is based in Richards Bay, KwaZulu-Natal, ZA.

Key Responsibilities

• Handle customer inquiries via phone, email, and potentially in-person.
• Provide accurate information about products and services.
• Troubleshoot customer issues and guide them towards resolution.
• Escalate complex problems to senior staff when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to improve customer satisfaction.
• Collaborate with team members to share knowledge and best practices.
• Adhere to company service standards and procedures.
• Contribute to a positive team environment.
• Process customer requests and orders accurately.

Requirements

• Previous experience in customer service or a related field is essential.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a hybrid work setting.
• Proficiency with CRM software and common office applications.
• Strong problem-solving skills and a customer-centric approach.
• Must be able to work effectively both remotely and from the office in Richards Bay, KwaZulu-Natal, ZA.
• High school diploma or equivalent qualification.
• A proactive and adaptable attitude.
• Team player with a willingness to help others.
• Familiarity with the local Richards Bay, KwaZulu-Natal, ZA area is advantageous.

Benefits

• Competitive salary commensurate with experience.
• Medical aid contributions.
• Hybrid work arrangement offering flexibility.
• Opportunities for skill development and career progression.