Hybrid IT Helpdesk Specialist | Problem Solver & Learner

Placements24; Soweto; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

IT certification training

Health and retirement benefits

Collaborative team environment

Job summary

Placements24 in Soweto seeks a proactive Helpdesk Support Agent to provide frontline technical support for employees in a hybrid work setting. You will diagnose issues, implement solutions, and maintain system functionality to ensure smooth daily operations within Gauteng.

The role emphasizes strong communication, problem-solving, and collaboration with IT teams, with opportunities for certification training and career growth.

Qualifications

• Proven experience in an IT helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems.
• Familiarity with ticketing systems and basic networking.
• Strong problem-solving and communication skills.

Responsibilities

• Respond to helpdesk tickets via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Install, configure, and update software and hardware components.
• Maintain documentation of support activities, resolutions, and configurations.
• Escalate complex issues to senior IT staff as needed.

Skills

IT helpdesk experience

Windows

macOS

Networking basics

Ticketing systems

Remote support

Tools

Remote support tools

Remote desktop

Job description

Placements24 in Soweto seeks a proactive Helpdesk Support Agent to provide frontline technical support for employees in a hybrid work setting. You will diagnose issues, implement solutions, and maintain system functionality to ensure smooth daily operations within Gauteng.

The role emphasizes strong communication, problem-solving, and collaboration with IT teams, with opportunities for certification training and career growth.