Hybrid Technical Support Specialist - Help Users, Grow

Placements24

Paarl

Hybrid

ZAR 180,000 - 260,000

Full time

7 days ago

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Benefits offered by this job

Hybrid work model

IT training & certifications

Competitive salary & reviews

Collaborative environment

Job summary

Placements24 in Paarl, Western Cape, seeks a dedicated Technical Support Agent to diagnose and resolve a range of hardware, software, and network issues. You will assist users via phone, email, and ticketing systems, helping them operate confidently.

The role emphasizes hybrid work, strong problem-solving and customer-service skills, and opportunities for IT training within a collaborative team.

Qualifications

Previous experience in a technical support role or IT helpdesk environment.
Solid understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
Familiarity with network concepts and basic troubleshooting.
Strong analytical and problem-solving skills.
Excellent communication and customer service skills.
Ability to work effectively in a hybrid model, balancing office and remote duties.

Responsibilities

Provide first-line technical support to end-users via phone, email, and ticketing systems.
Troubleshoot and resolve hardware, software, and network connectivity issues.
Install, configure, and upgrade software applications and operating systems.
Document technical issues and resolutions in the knowledge base.
Escalate unresolved issues to appropriate technical teams or senior support staff.
Assist users with password resets, account management, and general IT queries.