Hybrid IT Support Specialist | Growth & Training

Placements24; Klerksdorp; Hybrid; ZAR 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Training programs

Career growth

Supportive team

Job summary

Placements24 in Klerksdorp, South Africa, is seeking a Technical Support Representative for a hybrid role. You will diagnose and resolve technical issues, supporting customers with hardware, software, and system configurations.

The position offers hybrid work with remote and in-office presence, training, and opportunities for career growth in IT support. Strong communication and problem-solving skills are essential, along with experience using remote support tools and ticketing systems.

Qualifications

• Proven experience in a technical support role.
• Proficiency with technical troubleshooting, hardware, and software issues.
• Excellent communication and problem-solving skills.
• Ability to explain technical concepts to a non-technical audience.
• Experience with remote support tools and ticketing systems.
• Hybrid work model with in-office presence in Klerksdorp.

Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to queries, run diagnostic programs, and isolate problems.
• Walk customers through problem-solving processes, both remotely and in person.
• Install, modify, and repair computer hardware and software.
• Maintain records of customer interactions and support resolutions.
• Identify and escalate situations requiring urgent attention to the appropriate individuals.

Skills

Technical support

Troubleshooting

Communication

Problem-solving

Remote support

Ticketing systems

Tools

Remote tools

Hardware troubleshooting

Job description

Placements24 in Klerksdorp, South Africa, is seeking a Technical Support Representative for a hybrid role. You will diagnose and resolve technical issues, supporting customers with hardware, software, and system configurations.

The position offers hybrid work with remote and in-office presence, training, and opportunities for career growth in IT support. Strong communication and problem-solving skills are essential, along with experience using remote support tools and ticketing systems.