Hybrid IT Helpdesk Analyst — Resolve Issues, Grow Skills

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

IT certifications and training

Medical and retirement benefits

Team-oriented environment

Job summary

Placements24 in Bloemfontein is seeking a skilled Helpdesk Analyst to join our IT support team. You will provide first- and second-level technical support to internal staff and help maintain system performance in a hybrid on-site/remote setup.

Responsibilities include responding to tickets, diagnosing hardware, software, and network issues, installing and configuring systems, and documenting procedures for end-users.

Qualifications

• 2+ years of experience in IT helpdesk or technical support.
• Solid understanding of computer hardware, operating systems, and networking concepts.
• Experience with remote support tools and ticketing systems.
• Strong problem-solving and communication skills.
• Effective interpersonal abilities.

Responsibilities

• Respond to and resolve IT support tickets submitted by employees.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and related infrastructure.
• Provide technical assistance and training to end-users.
• Document support procedures and maintain IT asset inventory.

Skills

IT troubleshooting

Customer service

Communication

Analytical thinking

Tools

Remote support tools

Ticketing systems

Job description

Placements24 in Bloemfontein is seeking a skilled Helpdesk Analyst to join our IT support team. You will provide first- and second-level technical support to internal staff and help maintain system performance in a hybrid on-site/remote setup.

Responsibilities include responding to tickets, diagnosing hardware, software, and network issues, installing and configuring systems, and documenting procedures for end-users.