Hybrid IT Helpdesk Pro — Support & Growth

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Health benefits

Learning & Certifications

Job summary

Placements24 in Vereeniging is seeking a proactive Helpdesk Support Officer to join our IT support team. You will provide frontline IT assistance to internal users, troubleshoot hardware, software, and network issues, and maintain systems in a hybrid work setting to ensure smooth operations.

You will diagnose and resolve issues, manage user accounts, document resolutions, and contribute to ongoing learning and IT certifications in a dynamic Vereeniging environment.

Qualifications

• Proven IT helpdesk or technical support experience.
• Strong knowledge of Windows and macOS operating systems.
• Basic networking and connectivity troubleshooting.
• Clear communication and customer-service skills.
• IT certifications are advantageous.

Responsibilities

• Provide first- and second-level IT support to end-users in person and remotely.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure and maintain computer systems and software.
• Manage user accounts and access permissions.
• Document support requests and resolutions for tracking.

Skills

Helpdesk experience

Hardware & OS

Network troubleshooting

Communication

Tools

Windows

macOS

Active Directory

Remote support

Job description

Placements24 in Vereeniging is seeking a proactive Helpdesk Support Officer to join our IT support team. You will provide frontline IT assistance to internal users, troubleshoot hardware, software, and network issues, and maintain systems in a hybrid work setting to ensure smooth operations.

You will diagnose and resolve issues, manage user accounts, document resolutions, and contribute to ongoing learning and IT certifications in a dynamic Vereeniging environment.