Hybrid Helpdesk Technician: Solve IT & Support

Placements24

Polokwane

Hybrid

ZAR 180,000 - 240,000

Full time

4 days ago

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Benefits offered by this job

Hybrid work arrangement

Performance bonuses

Health benefits

Paid time off

Job summary

Placements24 is seeking a skilled Helpdesk Support Technician to join our team in a hybrid capacity in Polokwane. You will provide frontline IT support to internal users, resolving issues with hardware, software, and networks.

The role offers a mix of remote and on-site work, opportunities for IT certifications, and a supportive environment focused on problem-solving and customer service. Ideal candidates have proven helpdesk experience, familiarity with Windows and macOS, and strong

Qualifications

Proven experience in an IT support or helpdesk role.
Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
Familiarity with network troubleshooting and basic network hardware.
Excellent problem-solving and analytical skills.
Strong communication and customer service skills.
Ability to work effectively both remotely and from the office as scheduled.

Responsibilities

Provide first-level technical support to end-users via phone, email, chat, and in-person assistance.
Diagnose and resolve hardware, software, and network connectivity issues promptly.
Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
Manage user accounts, permissions, and access rights.
Document all support requests, troubleshooting steps, and resolutions in the IT ticketing system.
Assist with IT asset management and inventory tracking.