Helpdesk Support Technician (Hybrid)

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Performance bonuses

Health benefits

Paid time off

Job summary

Placements24 is seeking a skilled Helpdesk Support Technician to join our team in a hybrid capacity in Polokwane. You will provide frontline IT support to internal users, resolving issues with hardware, software, and networks.

The role offers a mix of remote and on-site work, opportunities for IT certifications, and a supportive environment focused on problem-solving and customer service. Ideal candidates have proven helpdesk experience, familiarity with Windows and macOS, and strong

Qualifications

• Proven experience in an IT support or helpdesk role.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network troubleshooting and basic network hardware.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work effectively both remotely and from the office as scheduled.

Responsibilities

• Provide first-level technical support to end-users via phone, email, chat, and in-person assistance.
• Diagnose and resolve hardware, software, and network connectivity issues promptly.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Document all support requests, troubleshooting steps, and resolutions in the IT ticketing system.
• Assist with IT asset management and inventory tracking.

Skills

IT support experience

Windows/macOS proficiency

Networking basics

Analytical skills

Customer service

Remote & on-site work

Job description

About the Role Our client is looking for a skilled and proactive Helpdesk Support Technician to join their team, operating under a hybrid model. This role is crucial for providing timely and effective technical assistance to internal users, ensuring smooth IT operations. You will diagnose and resolve hardware, software, and network issues, offering both remote and in-person support. This position offers a great opportunity for an IT professional who enjoys problem-solving and collaborating in a dynamic environment, blending the convenience of remote work with the benefits of on-site teamwork and support within the Polokwane region.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, chat, and in-person assistance.
• Diagnose and resolve hardware, software, and network connectivity issues promptly.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Document all support requests, troubleshooting steps, and resolutions in the IT ticketing system.
• Assist with IT asset management and inventory tracking.

Requirements

• Proven experience in an IT support or helpdesk role.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network troubleshooting and basic network hardware.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills, with the ability to explain technical issues clearly.
• Ability to work effectively both remotely and from the office as scheduled.

Benefits

• Competitive annual salary and performance bonuses.
• Hybrid work arrangement providing flexibility and work-life balance.
• Comprehensive health and wellness benefits.
• Paid time off and company holidays.
• Opportunities for IT certifications and ongoing training.