Hybrid Helpdesk Technician — IT Support Pro

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement benefits

Professional development

Hybrid work arrangement

Bloemfontein office

Job summary

Placements24 is seeking a Helpdesk Support Technician in Bloemfontein, Free State, offering a hybrid work model. You will provide frontline technical assistance, troubleshoot hardware, software, and network issues, and guide users to resolutions.

The role requires 2+ years in a helpdesk, strong communication, and knowledge of Windows/macOS. Experience with Jira Service Desk and ServiceNow is preferred, with compensation including health and retirement benefits and opportunities for growth.

Qualifications

• Minimum of 2 years in a helpdesk or technical support role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Experience with Windows and macOS operating systems and common office applications.
• Familiarity with Jira Service Desk and ServiceNow ticketing systems.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills; ability to explain technical issues clearly.
• Ability to work effectively in a Hybrid environment (remote and office).
• Strong organizational skills and attention to detail.
• CompTIA A+ certification or equivalent is advantageous.
• Must be able to work from the Bloemfontein, Free State office as required.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and remote tools.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Respond to helpdesk tickets promptly, documenting actions and resolutions.
• Assist users with setting up new workstations and peripherals.
• Perform routine system maintenance and updates.
• Escalate complex issues to senior IT staff or specialized teams.
• Maintain accurate inventory of IT equipment and software licenses.
• Contribute to the IT knowledge base with documentation.
• Ensure compliance with IT policies and security best practices.
• Provide training and guidance to users on IT systems and software.

Skills

Problem solving

Analytical thinking

Communication

Organizational skills

Hybrid work style

Tools

Jira Service Desk

ServiceNow

Job description

Placements24 is seeking a Helpdesk Support Technician in Bloemfontein, Free State, offering a hybrid work model. You will provide frontline technical assistance, troubleshoot hardware, software, and network issues, and guide users to resolutions.

The role requires 2+ years in a helpdesk, strong communication, and knowledge of Windows/macOS. Experience with Jira Service Desk and ServiceNow is preferred, with compensation including health and retirement benefits and opportunities for growth.