Hybrid Helpdesk Support Analyst — IT Support & Growth

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 340,000; Full time

Benefits offered by this job

Competitive salary package

Medical benefits

Hybrid work model

Professional development & certs

Performance bonuses

Job summary

Placements24 is seeking a proactive Helpdesk Support Analyst to join our client in Mahikeng, North West. You will deliver timely IT support to staff and clients, handling hardware, software and network issues across a hybrid work environment.

The ideal candidate has strong troubleshooting, good communication, and experience with ticketing systems. Join a collaborative IT team and contribute to reliable operations and user satisfaction.

Qualifications

• Proven experience in a helpdesk or IT support role.
• Strong OS (Windows/macOS) and basic networking knowledge.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and interpersonal abilities.
• Experience with helpdesk ticketing systems.
• Hybrid work with occasional office visits in Mahikeng.
• IT certifications such as CompTIA A+ / Network+ are a plus.
• High school diploma; further technical education is beneficial.

Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues.
• Respond to tickets, calls, and emails promptly and professionally.
• Diagnose and resolve problems, escalate when needed.
• Install, configure, and maintain hardware, software, peripherals.
• Assist users with software apps, OS, and mobile devices.
• Document support activities and user guides.
• Maintain IT inventory and asset management.
• Ensure incidents meet SLAs.

Skills

Helpdesk experience

Windows/macOS

Networking basics

Troubleshooting

Communication skills

Ticketing systems

Education

High school diploma

CompTIA A+

Network+

Tools

Ticketing systems

Office suite

Job description

Placements24 is seeking a proactive Helpdesk Support Analyst to join our client in Mahikeng, North West. You will deliver timely IT support to staff and clients, handling hardware, software and network issues across a hybrid work environment.

The ideal candidate has strong troubleshooting, good communication, and experience with ticketing systems. Join a collaborative IT team and contribute to reliable operations and user satisfaction.