Hybrid Help Desk Analyst: IT Support & Growth

Placements24; Polokwane; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Career development opportunities

Paid time off

Job summary

WhatJobs Direct is seeking a diligent Help Desk Analyst to join the team in Polokwane, Limpopo. The role involves providing first-line technical support to end-users, resolving hardware, software, and network issues, and escalating where necessary.

The ideal candidate has 2+ years in IT help desk, strong troubleshooting, and customer-focused communication skills. Hybrid work setup offered in a reputable organization within Polokwane.

Qualifications

• Minimum 2 years of experience in IT help desk or technical support.
• Strong knowledge of computer hardware, software, Windows OS, and basic networking.
• Experience with Jira Service Desk or ServiceNow is essential.
• CompTIA A+ and/or Network+ certifications are desirable.
• Familiarity with remote support tools and hybrid work environments.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and ticketing system.
• Install and configure hardware, software, and basic networking equipment.
• Diagnose and resolve hardware/software issues and network connectivity problems.
• Log, track, and escalate tickets to resolve issues promptly.
• Assist with user account management and access provisioning.
• Document common issues and resolutions in the knowledge base.
• Provide guidance and training on IT procedures to users.

Skills

Troubleshooting

IT support

Customer focus

Communication

Remote support

Education

High school diploma or equivalent

Associate's or Bachelor's in IT

Tools

Jira Service Desk

ServiceNow

Remote access tools

Job description

WhatJobs Direct is seeking a diligent Help Desk Analyst to join the team in Polokwane, Limpopo. The role involves providing first-line technical support to end-users, resolving hardware, software, and network issues, and escalating where necessary.

The ideal candidate has 2+ years in IT help desk, strong troubleshooting, and customer-focused communication skills. Hybrid work setup offered in a reputable organization within Polokwane.