Graduate IT Support Specialist (Hybrid) - Training & Growth

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

On-the-job training

Certification opportunities

Job summary

Placements24 is seeking a Graduate IT Support Specialist to join the client’s technical support team in Mahikeng, North West. This hybrid role blends office presence with remote flexibility, ideal for recent IT graduates to grow skills in network administration, system troubleshooting, and end-user support.

You will provide user-focused tech support, install and maintain hardware/software, manage accounts, assist in network monitoring, and document IT procedures to improve operations across

Qualifications

• Bachelor's degree or National Diploma in IT or related field.
• Strong problem-solving and troubleshooting skills.
• Excellent customer service orientation.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and network devices.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Manage user accounts, permissions, and access rights.
• Assist in network monitoring and maintenance to ensure optimal performance.
• Perform routine system updates and security patches.
• Document IT procedures, solutions, and user guides.
• Support the implementation of new IT solutions and projects.
• Maintain an inventory of IT equipment and software licenses.
• Escalate complex issues to senior IT staff when necessary.
• Ensure compliance with IT policies and security best practices.

Skills

Customer service mindset

Problem solving

Teamwork

Education

Bachelor's degree or National Diploma in IT

Tools

IT ticketing systems

Job description

Placements24 is seeking a Graduate IT Support Specialist to join the client’s technical support team in Mahikeng, North West. This hybrid role blends office presence with remote flexibility, ideal for recent IT graduates to grow skills in network administration, system troubleshooting, and end-user support.

You will provide user-focused tech support, install and maintain hardware/software, manage accounts, assist in network monitoring, and document IT procedures to improve operations across