Hybrid Helpdesk Analyst: Troubleshoot & Elevate IT Support

Placements24; Randburg; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Training opportunities

Hybrid work model

Job summary

Placements24 in Randburg is seeking a skilled Helpdesk Support Analyst to join its IT team. You will provide first and second-level support, diagnose hardware, software and network issues, and maintain workstation configurations in a hybrid in-office/remote model.

The role requires strong communication, proactive problem-solving, and thorough documentation in the helpdesk system. Certifications like CompTIA A+ or Network+ are assets.

Qualifications

• Experience in a helpdesk or technical support role.
• Familiarity with Windows and macOS environments.
• CompTIA A+ or Network+ certifications are a plus.

Responsibilities

• Provide first and second-level support via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain workstations and peripherals.
• Document incidents and solutions in the helpdesk system.
• Escalate unresolved issues with detailed information.

Skills

Analytical skills

Communication skills

Problem-solving

Time management

Education

CompTIA A+

CompTIA Network+

Tools

Ticketing software

Remote support tools

Job description

Placements24 in Randburg is seeking a skilled Helpdesk Support Analyst to join its IT team. You will provide first and second-level support, diagnose hardware, software and network issues, and maintain workstation configurations in a hybrid in-office/remote model.

The role requires strong communication, proactive problem-solving, and thorough documentation in the helpdesk system. Certifications like CompTIA A+ or Network+ are assets.