Hybrid IT Helpdesk Specialist - Resolve Tech Issues Fast

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

IT training

Certifications

Supportive environment

Referral bonuses

Paid leave

Career progression

Job summary

Placements24 is seeking a proficient Helpdesk Support Analyst in Vereeniging, Gauteng, to provide first and second-line technical support for hardware, software, and network issues. You will handle requests via ticketing systems, email, and phone, diagnosing problems and ensuring minimal disruption to users.

The role requires strong Windows and MS Office knowledge, familiarity with TCP/IP/DNS/DHCP, and experience with remote desktop tools.

Qualifications

• Experience in IT helpdesk or technical support.
• Strong knowledge of Windows OS and MS Office.
• Familiarity with TCP/IP, DNS, DHCP.
• Experience with remote desktop tools and ticketing systems.
• Relevant IT certifications preferred.

Responsibilities

• Provide first and second-level support for hardware, software, and network issues.
• Respond to support requests via ticketing, email, and phone.
• Diagnose and resolve technical problems with minimal disruption to users.
• Install and maintain desktop hardware, software, and peripherals.
• Document troubleshooting steps and resolutions in the helpdesk system.
• Escalate complex issues to senior IT staff as needed.
• Assist in managing IT assets, inventory and deployment.
• Contribute to IT knowledge base articles.
• Stay updated on emerging technologies and best practices.

Skills

Windows OS

Office Suite

TCP/IP

DNS

DHCP

Remote Desktop

Ticketing Systems

Analytical Thinking

Communication

Patience

Education

IT Certifications (e.g., CompTIA A+, Network+, Microsoft Certified)

Tools

ServiceNow

Jira Service Desk

Job description

Placements24 is seeking a proficient Helpdesk Support Analyst in Vereeniging, Gauteng, to provide first and second-line technical support for hardware, software, and network issues. You will handle requests via ticketing systems, email, and phone, diagnosing problems and ensuring minimal disruption to users.

The role requires strong Windows and MS Office knowledge, familiarity with TCP/IP/DNS/DHCP, and experience with remote desktop tools.