Hybrid IT Support Analyst: Growth & Certifications

Placements24; Randburg; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Professional development opportunities

Hybrid work environment

Paid time off

Job summary

Placements24 seeks a skilled Technical Support Analyst in Randburg, Gauteng, for a hybrid role providing high-level IT support to internal and external clients. You will diagnose, troubleshoot, and resolve complex hardware, software, and network issues while maintaining documentation and user guidance.

The ideal candidate has 3+ years in technical support, strong Windows/Linux knowledge, familiarity with VPNs and firewalls, and relevant IT certs (CCNA/MCSA).

Qualifications

• 3+ years of experience in technical support or IT analysis.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with network protocols, firewalls, and VPNs.
• Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
• Proficiency in troubleshooting common software and hardware failures.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal abilities, with the capacity to explain technical concepts clearly.
• Ability to work effectively in a hybrid model, in-office and remote.
• Located in or able to commute to Randburg, Gauteng.
• Relevant IT certifications (e.g., CCNA, MCSA) are highly desirable.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems reported by users.
• Install, configure, and upgrade operating systems and applications.
• Manage user accounts, permissions, and access to company resources.
• Perform regular system maintenance and performance tuning.
• Develop and maintain comprehensive technical documentation and support guides.
• Escalate unresolved issues to senior engineers or specialized teams.
• Assist in the planning and implementation of IT infrastructure projects.
• Monitor IT systems for potential issues and implement proactive solutions.
• Provide training and guidance to end-users on IT best practices.

Skills

Analytical thinking

Problem solving

Communication skills

Customer focus

Tools

Windows

Linux

VMware/Hyper-V

VPNs/Firewalls

Job description

Placements24 seeks a skilled Technical Support Analyst in Randburg, Gauteng, for a hybrid role providing high-level IT support to internal and external clients. You will diagnose, troubleshoot, and resolve complex hardware, software, and network issues while maintaining documentation and user guidance.

The ideal candidate has 3+ years in technical support, strong Windows/Linux knowledge, familiarity with VPNs and firewalls, and relevant IT certs (CCNA/MCSA).