Hybrid Helpdesk Support Analyst: IT Troubleshooter

Placements24; Pretoria; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Health & wellness benefits

Retirement fund contributions

Continuous learning opportunities

Career advancement

Hybrid in-office work model

Job summary

Placements24 is seeking a skilled Helpdesk Support Analyst to join a large financial services institution in Pretoria, Gauteng. You will provide timely IT support to internal users, diagnose hardware, software, and network issues, and guide end-users through solutions in a hybrid work setup.

The role emphasizes strong troubleshooting, clear communication, and the ability to document issues and assist in IT process improvements while working across Windows, Office, and common business apps.

Qualifications

• Proven experience as a Helpdesk Support Analyst or similar IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are an advantage.

Responsibilities

• Respond to and resolve IT support requests from internal users via ticketing system, phone, and email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, printers, and peripherals.
• Provide end-user support and training on applications and IT best practices.
• Escalate complex technical issues to senior IT staff or specialized teams.
• Maintain accurate documentation of IT assets, configurations, and support activities.
• Assist in IT inventory management and process improvements.

Skills

Windows OS

Microsoft Office

TCP/IP

DNS

DHCP

Troubleshooting

Communication

Education

CompTIA A+

ITIL Foundation

Tools

ServiceNow

Jira Service Desk

Job description

Placements24 is seeking a skilled Helpdesk Support Analyst to join a large financial services institution in Pretoria, Gauteng. You will provide timely IT support to internal users, diagnose hardware, software, and network issues, and guide end-users through solutions in a hybrid work setup.

The role emphasizes strong troubleshooting, clear communication, and the ability to document issues and assist in IT process improvements while working across Windows, Office, and common business apps.