Hybrid Customer Support Specialist – Remote & On-Site

Placements24; Stellenbosch; Hybride; ZAR 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Contract role in Stellenbosch

Résumé du poste

Placements24 in Stellenbosch, Western Cape, ZA, is seeking a Customer Support Specialist for a hybrid contract position. You will respond to inquiries by email, phone, and chat; troubleshoot issues; and guide customers with accurate information.

You will document interactions and collaborate with teams to ensure satisfaction. The role requires English communication excellence, CRM/ticketing proficiency, and the ability to work independently in a hybrid setup.

Qualifications

• Experience in a customer support or helpdesk role.
• Excellent verbal and written communication in English.
• Proficiency with CRM software and ticketing systems.
• Able to work independently in a hybrid setting.

Responsabilités

• Respond to customer inquiries via email, phone, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues related to products and services.
• Provide accurate information and guidance to customers.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to ensure customer satisfaction.
• Identify trends in customer issues and provide feedback for service improvement.
• Assist with onboarding new clients and providing initial support.
• Maintain a high standard of customer service throughout the contract period.

Connaissances

Customer support

CRM software

Communication skills

Problem-solving

Formation

High school diploma

Outils

Ticketing systems

Description du poste

Placements24 in Stellenbosch, Western Cape, ZA, is seeking a Customer Support Specialist for a hybrid contract position. You will respond to inquiries by email, phone, and chat; troubleshoot issues; and guide customers with accurate information.

You will document interactions and collaborate with teams to ensure satisfaction. The role requires English communication excellence, CRM/ticketing proficiency, and the ability to work independently in a hybrid setup.