Hybrid Customer Solutions Specialist — Stellenbosch

Placements24; Stellenbosch; Hybrid; ZAR 74,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Hybrid work model

Career development

Job summary

Placements24 in Stellenbosch, Western Cape, seeks a Customer Solutions Advisor to address inquiries, resolve issues, and tailor solutions for customers. The role supports a hybrid work model, mixing home-based work with office collaboration in Stellenbosch.

We require strong communication, problem-solving, and CRM familiarity, with a proactive approach to customer success and retention in a vibrant team environment.

Qualifications

• Proven experience in customer service, client support, or a similar client-facing role.
• Excellent listening, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Familiarity with CRM software and customer support tools.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Hybrid work arrangement, commuting to Stellenbosch office as required.

Responsibilities

• Engage with customers to understand their needs and challenges.
• Provide comprehensive support and guidance on products and services.
• Troubleshoot and resolve customer issues, ensuring timely and satisfactory outcomes.
• Document customer interactions and solutions in the CRM system.
• Identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to address complex customer requirements.
• Educate customers on best practices and available resources.
• Stay updated on company offerings and industry trends.
• Aim to meet and exceed individual customer satisfaction goals.
• Contribute to a positive, collaborative team environment.

Skills

Customer service

Communication

Problem-solving

CRM software

Multitasking

Detail-oriented

Hybrid work experience

Analytical thinking

Education

High School diploma

Tools

CRM platforms

Ticketing systems

Job description

Placements24 in Stellenbosch, Western Cape, seeks a Customer Solutions Advisor to address inquiries, resolve issues, and tailor solutions for customers. The role supports a hybrid work model, mixing home-based work with office collaboration in Stellenbosch.

We require strong communication, problem-solving, and CRM familiarity, with a proactive approach to customer success and retention in a vibrant team environment.