Hybrid Customer Support Specialist - Remote Eligible

Placements24; Kempton Park; Hybrid; ZAR 201,000 - 268,000; Full time

Job summary

Placements24 in Gauteng seeks a dedicated Customer Support Representative to join our client’s team in Tembisa. This hybrid role balances in-person collaboration with remote flexibility to deliver outstanding service.

You will be the first point of contact for customers, addressing inquiries via phone, email, and chat, providing accurate information about products and company policies, and troubleshooting issues to ensure a positive experience with our products and services.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively, escalating when necessary.
• Process orders, forms, requests, and applications.
• Maintain customer records by updating

Job description

Placements24 in Gauteng seeks a dedicated Customer Support Representative to join our client’s team in Tembisa. This hybrid role balances in-person collaboration with remote flexibility to deliver outstanding service.

You will be the first point of contact for customers, addressing inquiries via phone, email, and chat, providing accurate information about products and company policies, and troubleshooting issues to ensure a positive experience with our products and services.