Hybrid Customer Support Specialist - Service & Solutions

Placements24; Mbombela (Nelspruit); Hybride; ZAR 83 000 - 165 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plan

Training opportunities

Hybrid work

Paid time off

Résumé du poste

Placements24 is seeking a Customer Support Associate for our Nelspruit, Mpumalanga office. You will respond to customer inquiries by phone, email and chat with empathy and professionalism, providing accurate information and timely solutions.

The role is hybrid, combining in-office collaboration with remote work days. You will document interactions in CRM, resolve issues, and maintain understanding of products and policies while meeting SLAs.

Qualifications

• Experience in customer support or service is required.
• Excellent verbal and written communication skills.
• Proficient with computers and common office software.
• Experience with CRM or helpdesk software is a plus.

Responsabilités

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide information about services, pricing, and company policies.
• Troubleshoot and resolve customer issues related to service delivery and billing.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues as needed.
• Maintain understanding of products and services and adhere to SLAs.

Connaissances

Customer service

Communication skills

Problem-solving

CRM experience

Multitasking

Time management

Formation

High school diploma

Outils

CRM software

Description du poste

Placements24 is seeking a Customer Support Associate for our Nelspruit, Mpumalanga office. You will respond to customer inquiries by phone, email and chat with empathy and professionalism, providing accurate information and timely solutions.

The role is hybrid, combining in-office collaboration with remote work days. You will document interactions in CRM, resolve issues, and maintain understanding of products and policies while meeting SLAs.