Hybrid Telecom Support Engineer – Troubleshooting Specialist
Placements24
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Job summary
Placements24 seeks a skilled Customer Support Engineer in Stellenbosch for a hybrid role combining on-site collaboration with remote work flexibility. You will be the primary contact for clients with telecom issues, diagnosing and resolving problems with voice, data, and internet services, while documenting steps in the CRM.
The ideal candidate has a telecom technical background, strong troubleshooting and communication skills, and a patient, customer-focused demeanor to maintain satisfaction
Qualifications
- Diploma or Bachelor's degree in a relevant technical field.
- Minimum 3 years of experience in technical support or customer service in telecoms.
- Strong knowledge of IP networking, VoIP, and broadband technologies.
Responsibilities
- Provide Tier 2/3 technical support for voice, data, and internet services.
- Troubleshoot and diagnose network and equipment problems; use diagnostic tools and knowledge bases.
- Escalate unresolved issues with detailed problem descriptions to senior engineers.
Skills
Education
Tools
Job description
Placements24 seeks a skilled Customer Support Engineer in Stellenbosch for a hybrid role combining on-site collaboration with remote work flexibility. You will be the primary contact for clients with telecom issues, diagnosing and resolving problems with voice, data, and internet services, while documenting steps in the CRM.
The ideal candidate has a telecom technical background, strong troubleshooting and communication skills, and a patient, customer-focused demeanor to maintain satisfaction
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