Hybrid Tech Support Specialist — Customer Care & Solutions

Placements24

Johannesburg

Hybrid

ZAR 180,000 - 300,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Competitive salary package

Hybrid working model

Comprehensive training programs

Supportive culture and tools access

Medical aid and retirement fund

Job summary

Placements24 in Johannesburg is seeking a Customer Support Specialist to deliver timely technical and non-technical support via phone, email and chat. You will diagnose issues, document resolutions in the CRM, educate customers on features, and contribute to knowledge base articles.

A focus on customer satisfaction is essential within a hybrid, fast-paced tech environment. Ideal candidates have experience in tech support, fluent English, and a willingness to learn continuously.

Qualifications

Experience in a customer service or helpdesk role.
Excellent written and verbal communication.
Strong problem-solving and analytical abilities.
Proficiency with CRM software and helpdesk tools.
Ability to multitask in a dynamic environment.

Responsibilities

Provide timely technical and non-technical support via phone, email, and chat.
Diagnose and resolve issues; escalate complex problems when needed.
Maintain detailed records of interactions in the CRM system.
Educate customers on features, best practices, and troubleshooting.

Skills

Customer service

Communication

Problem solving

CRM proficiency

Multitasking

Empathy

Technical understanding

English fluency

Tools

CRM software

Helpdesk ticketing systems

Job description

A focus on customer satisfaction is essential within a hybrid, fast-paced tech environment. Ideal candidates have experience in tech support, fluent English, and a willingness to learn continuously.

Get your free, confidential resume review.

or drag and drop your file here.