Hybrid Customer Support Specialist (Klerksdorp)

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Job summary

Placements24 is seeking a Customer Support Agent for our Klerksdorp, North West branch. The role combines remote work with in-office duties in Klerksdorp, offering a path to grow in customer service within the North West region.

You will handle inquiries via phone, email, and live chat, resolve issues, and document interactions in the CRM system while maintaining a customer-centric approach in a dynamic team.

Qualifications

• Previous experience in customer support or service-oriented role.
• Excellent verbal and written English communication skills.

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products and services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Escalate complex issues to appropriate departments or senior staff.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Process orders, returns, and exchanges according to company policies.
• Identify customer needs and educate them on relevant offerings.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and report it to management.

Skills

Customer service

Communication

Active listening

CRM software

Problem solving

Education

High school diploma

Job description

Placements24 is seeking a Customer Support Agent for our Klerksdorp, North West branch. The role combines remote work with in-office duties in Klerksdorp, offering a path to grow in customer service within the North West region.

You will handle inquiries via phone, email, and live chat, resolve issues, and document interactions in the CRM system while maintaining a customer-centric approach in a dynamic team.