Hybrid Customer Care Specialist (Remote/Office)

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health and retirement benefits

Hybrid work model

Career development opportunities

Collaborative team culture

Job summary

Placements24 in Upington is seeking a customer care agent who will handle inquiries across phone, email, and online chat while delivering high-quality service. The role combines in-office collaboration with the flexibility of remote work to support a balanced professional life.

In this position you will resolve product and account issues, document interactions in the CRM, and collaborate with teams to enhance customer satisfaction.

Qualifications

• Previous experience in customer care or similar role.
• Strong communication and empathetic approach.
• Proficiency with CRM and MS Office.
• Ability to multitask in a dynamic environment.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Provide information on products, services, and account details; resolve issues.
• Document interactions in the company's CRM system.
• Escalate complex issues to appropriate departments or supervisors.
• Identify opportunities to improve customer satisfaction and loyalty.
• Follow established procedures to ensure consistent service delivery.

Skills

Communication

Interpersonal skills

Multitasking

Time management

Empathy

Education

High school diploma

Tools

CRM software

MS Office

Job description

Placements24 in Upington is seeking a customer care agent who will handle inquiries across phone, email, and online chat while delivering high-quality service. The role combines in-office collaboration with the flexibility of remote work to support a balanced professional life.

In this position you will resolve product and account issues, document interactions in the CRM, and collaborate with teams to enhance customer satisfaction.