Customer Support & Solutions Specialist

Placements24; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Structured training programs

Health and wellness benefits

Career growth opportunities

Team-oriented workplace

Job summary

Placements24 in Klerksdorp, South Africa, seeks a customer-focused Customer Service Agent to join their team. You will handle inquiries via calls, email, and chat, delivering accurate information and resolving issues to ensure client satisfaction.

Ideal candidates bring strong communication, active listening, and problem-solving skills, with a positive attitude and the ability to work in a fast-paced, client-oriented environment. Local applicants preferred.

Qualifications

• Previous experience in a customer service role is highly desirable.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving capabilities.
• Proficiency in using customer service software and tools.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Handle inbound customer calls, emails, and chat messages professionally.
• Provide information about products, services, and company policies.
• Resolve customer issues, complaints, and inquiries efficiently and effectively.
• Process orders, applications, and requests accurately.
• Document all customer interactions and transactions in the CRM system.
• Identify customer needs and provide appropriate solutions or alternatives.

Skills

Customer service

Verbal communication

Written communication

Active listening

Time management

Tools

CRM software

Job description

Placements24 in Klerksdorp, South Africa, seeks a customer-focused Customer Service Agent to join their team. You will handle inquiries via calls, email, and chat, delivering accurate information and resolving issues to ensure client satisfaction.

Ideal candidates bring strong communication, active listening, and problem-solving skills, with a positive attitude and the ability to work in a fast-paced, client-oriented environment. Local applicants preferred.