Customer Support Agent

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Skill development

Retirement plan

Paid time off

Training resources

Job summary

WhatJobs Direct in Richards Bay, KwaZulu-Natal is seeking a motivated Customer Support Agent for a hybrid role combining office presence and remote work. You will address inquiries, provide product and account information, and resolve issues to ensure a positive customer experience.

The ideal candidate has strong verbal and written communication, good listening and problem-solving abilities, and comfort with computers and basic software.

Qualifications

• Previous experience in customer service or related field preferred.
• Strong verbal and written communication skills.
• Good listening and problem-solving abilities.
• Proficiency in using computers and basic software applications.
• Ability to adapt to a hybrid work model with office commute as needed.

Responsibilities

• Handle incoming customer inquiries via phone, email, and live chat.
• Provide clear and accurate information regarding products, services, and account details.
• Resolve customer issues and complaints efficiently and courteously.
• Document customer interactions and resolutions in the CRM system.
• Follow communication guidelines and company policies.
• Identify customer needs and proactively suggest solutions or additional services.
• Escalate complex issues to the appropriate team members or supervisors.
• Contribute to team goals and assist colleagues as needed.
• Maintain a high level of product knowledge.
• Participate in training sessions and team meetings, adhering to the hybrid work schedule.

Skills

Verbal communication

Written communication

Listening skills

Problem-solving

Computer literacy

Education

High school diploma

Job description

About the Role

Our client, WhatJobs Direct, is seeking a motivated and service-oriented Customer Support Agent to join their growing team in Richards Bay, KwaZulu-Natal . This role is essential for ensuring client satisfaction by providing timely and accurate assistance across various communication channels. We are offering a hybrid work arrangement, allowing for a blend of office-based collaboration and remote flexibility. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a genuine passion for assisting customers. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience that aligns with our client's high standards. Your contributions will be vital in fostering strong customer relationships and upholding the company's reputation for exceptional service in the Richards Bay area. This position requires an adaptable individual who can thrive in both structured office settings and a more independent remote environment.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and live chat.
• Provide clear and accurate information regarding products, services, and account details.
• Resolve customer issues and complaints efficiently and courteously.
• Document customer interactions and resolutions in the CRM system.
• Follow communication guidelines and company policies.
• Identify customer needs and proactively suggest solutions or additional services.
• Escalate complex issues to the appropriate team members or supervisors.
• Contribute to team goals and assist colleagues as needed.
• Maintain a high level of product knowledge.
• Participate in training sessions and team meetings, adhering to the hybrid work schedule.

Requirements

• Previous experience in customer service or a related field is preferred.
• Strong verbal and written communication skills.
• Good listening and problem-solving abilities.
• Proficiency in using computers and basic software applications.
• Ability to adapt to a hybrid work model, commuting to the Richards Bay office as required.
• A patient and empathetic approach to customer interactions.
• Ability to manage time effectively and multitask.
• High school diploma or equivalent.
• Team-oriented with a positive attitude.
• Willingness to learn and follow procedures.

Benefits

• Annual salary of R .
• Hybrid work model offering flexibility.
• Opportunities for skill development and advancement.
• Access to company benefits and training resources.
• Contribution to a retirement plan.
• Paid time off and sick leave.
• A supportive work environment in Richards Bay .
• Team collaboration and engagement activities.
• Employee well-being programs.
• Regular performance feedback.