Logistics Customer Support Specialist — Hybrid

Placements24; Richards Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Savings

Hybrid Work Model

Professional Development

Paid Time Off

Job summary

Placements24 is seeking a proactive Customer Support Executive for its Richards Bay team, KwaZulu-Natal. The role blends in-office collaboration with remote flexibility to deliver excellent customer service and timely issue resolution.

The ideal candidate will have strong communication skills, attention to detail, and experience with CRM systems, supporting a growing logistics client. A supportive team and professional development opportunities are provided.

Qualifications

• Minimum of 2 years in customer service or administrative role.
• Strong communication and interpersonal skills with a professional demeanor.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Respond to inquiries via phone, email, or in-person, providing accurate information and solutions.
• Investigate and resolve customer issues promptly and effectively.
• Maintain detailed records of customer interactions and transactions.
• Process orders, forms, and requests efficiently.
• Escalate priority issues to the appropriate department or manager.
• Assist in updating customer service documentation and procedures.
• Provide feedback to management on customer needs and trends.
• Support team goals and adapt to changing requirements.
• Adhere to company policies for customer interaction and data management.

Skills

Customer Service

CRM Systems

Office Suite

Multitasking

Hybrid Work

Tools

CRM software

Job description

Placements24 is seeking a proactive Customer Support Executive for its Richards Bay team, KwaZulu-Natal. The role blends in-office collaboration with remote flexibility to deliver excellent customer service and timely issue resolution.

The ideal candidate will have strong communication skills, attention to detail, and experience with CRM systems, supporting a growing logistics client. A supportive team and professional development opportunities are provided.