Hybrid Customer Support Specialist

Placements24; Klerksdorp; Hybrid; ZAR 89,000 - 134,000; Part time

Benefits offered by this job

Hybrid work

Training opportunities

Career growth

Supportive team

Job summary

WhatJobs Direct in Klerksdorp, North West, is seeking a proactive Customer Support Agent to be the voice of the company, assisting customers with inquiries and ensuring a positive service experience. The role offers a flexible hybrid work model.

You will handle calls, emails, and chats, provide product information, and document interactions in the CRM. Training is provided; prior customer service helps but is not required.

Qualifications

• Previous customer service experience is preferred but not essential; comprehensive training will be provided.
• Excellent communication skills, both verbal and written.
• Strong listening and problem-solving skills.
• Basic computer proficiency and ability to learn new software.
• Ability to multitask and manage time effectively.
• A positive attitude and a genuine desire to help customers.
• Willingness to work a hybrid schedule in Klerksdorp.
• High school diploma or equivalent.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Document customer interactions and update customer records accurately in the CRM system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Adhere to service level agreements and quality standards.
• Participate in team meetings and training sessions, both remotely and in the office.
• Contribute to maintaining a positive and collaborative team environment.

Skills

Communication skills

Listening

Problem-solving

Multitasking

Time management

Positive attitude

Customer service mindset

Education

High school diploma or equivalent

Tools

CRM system

Microsoft Office

Job description

WhatJobs Direct in Klerksdorp, North West, is seeking a proactive Customer Support Agent to be the voice of the company, assisting customers with inquiries and ensuring a positive service experience. The role offers a flexible hybrid work model.

You will handle calls, emails, and chats, provide product information, and document interactions in the CRM. Training is provided; prior customer service helps but is not required.