Hybrid Customer Service Pro — Growth & Benefits

Placements24; Richards Bay; Hybrid; ZAR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Health benefits package

Comprehensive training programs

Career advancement opportunities

Friendly and supportive team

Employee assistance program

Zusammenfassung

Placements24 is seeking a Customer Service Agent in Richards Bay, KwaZulu-Natal, SA. The role offers a hybrid work arrangement with in-person collaboration as required. You will handle inquiries across phone, email, and in-person channels, resolve issues, and help customers with product and service information.

A positive, customer-centric attitude and teamwork are essential. The ideal candidate possesses strong communication, active listening, and problem-solving skills, plus familiarity with

Qualifikationen

• Excellent communication and interpersonal skills.
• Strong active listening and problem-resolution abilities.
• Experience in customer service or contact center is preferred.
• Proficient with CRM software and support tools.

Aufgaben

• Handle inbound calls, emails, and messages professionally.
• Address inquiries regarding products, services, billing and accounts.
• Resolve complaints with empathy and effective solutions.
• Provide accurate information and process service requests.
• Maintain detailed records of interactions and transactions.
• Identify opportunities to upsell or cross-sell where appropriate.
• Escalate complex issues to supervisors when needed.

Kenntnisse

Communication skills

Active listening

Problem solving

Multitasking

Customer service

Ausbildung

High School Diploma

Tools

CRM software

Jobbeschreibung

Placements24 is seeking a Customer Service Agent in Richards Bay, KwaZulu-Natal, SA. The role offers a hybrid work arrangement with in-person collaboration as required. You will handle inquiries across phone, email, and in-person channels, resolve issues, and help customers with product and service information.

A positive, customer-centric attitude and teamwork are essential. The ideal candidate possesses strong communication, active listening, and problem-solving skills, plus familiarity with