Customer Solutions Advisor

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Training & development

Staff discounts

Provident fund

Supportive team

Career growth

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a Customer Solutions Advisor to assist customers with inquiries, advise on products, and ensure a smooth journey. The role blends in-office collaboration with remote duties, offering work-life balance within a dynamic retail environment.

You will identify needs, provide tailored solutions, and collaborate with sales and technical teams while maintaining accurate records and delivering excellent service to boost satisfaction and retention.

Qualifications

• Previous experience in a customer service or advisory role is essential.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Ability to understand and explain product features and benefits clearly.
• Excellent problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and standard office applications.
• Ability to manage time effectively and prioritize tasks.
• Experience in the retail or home solutions sector is advantageous.
• High school diploma or equivalent; further education is a plus.
• Willingness to work a hybrid schedule, involving both office-based and remote duties in Richards Bay, KwaZulu-Natal.

Responsibilities

• Handle customer inquiries via phone, email, and in-person meetings.
• Provide detailed information about products, services, and promotions.
• Assist customers in selecting the most appropriate solutions based on their needs.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records and update account information as needed.
• Build and maintain strong customer relationships through excellent service.
• Collaborate with sales and technical teams to ensure comprehensive customer support.
• Gather customer feedback to identify areas for service improvement.
• Adhere to company policies and procedures in all customer interactions.

Skills

Customer service

Communication

CRM software

Problem-solving

Time management

Team collaboration

Education

High school diploma

Tools

Office applications

CRM systems

Job description

About the Role

Our client, a leading provider of innovative home solutions based in Richards Bay, KwaZulu-Natal , is seeking a proactive and customer-focused Customer Solutions Advisor. This role is vital in assisting customers with inquiries, providing expert advice on products and services, and ensuring a seamless customer journey. You will be instrumental in identifying customer needs and offering tailored solutions that enhance their experience. We are looking for an individual with excellent communication skills and a passion for problem-solving within a dynamic retail environment. This position offers a blend of in-office collaboration and the flexibility of remote work, making it ideal for those seeking work-life balance. Join a company that values customer satisfaction and invests in its employees' professional development. Your contribution will directly impact our service quality and customer retention within the Richards Bay, KwaZulu-Natal region.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person meetings.
• Provide detailed information about products, services, and promotions.
• Assist customers in selecting the most appropriate solutions based on their needs.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records and update account information as needed.
• Build and maintain strong customer relationships through excellent service.
• Collaborate with sales and technical teams to ensure comprehensive customer support.
• Gather customer feedback to identify areas for service improvement.
• Adhere to company policies and procedures in all customer interactions.

Requirements

• Previous experience in a customer service or advisory role is essential.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Ability to understand and explain product features and benefits clearly.
• Excellent problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and standard office applications.
• Ability to manage time effectively and prioritize tasks.
• Experience in the retail or home solutions sector is advantageous.
• High school diploma or equivalent; further education is a plus.
• Willingness to work a hybrid schedule, involving both office-based and remote duties in Richards Bay, KwaZulu-Natal.

Benefits

• Competitive annual salary of up to ZAR .
• Hybrid work arrangement for optimal work-life integration.
• Opportunities for training and skill development.
• Staff discounts on company products and services.
• Contribution to a provident fund.
• Supportive team environment in Richards Bay, KwaZulu-Natal.
• Career growth prospects within a reputable organization.