Hybrid Customer Support Agent - Resolve & Delight

Placements24; Durban; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health & wellness

Training & development

Hybrid work

Team atmosphere

Job summary

Placements24 in Durban is seeking a customer service agent to join their team in a hybrid role, handling inquiries and ensuring a positive experience.

You will manage calls, emails, and live chat, resolve issues, and document interactions in the CRM, collaborating with internal teams to meet SLAs.

This role offers flexibility between remote and office work, opportunities for training, and a supportive team environment.

Qualifications

• Experience in customer service or call center.
• Strong communication and active listening.
• Familiar with helpdesk software and CRM.
• Able to work hybrid model.

Responsibilities

• Handle inbound customer calls, emails, and live chat inquiries, providing accurate information and solutions.
• Troubleshoot customer issues and aim for first-contact resolution.
• Document customer interactions in the CRM system.
• Collaborate with internal teams to resolve escalated customer concerns.
• Adhere to SLAs for response and resolution times.
• Contribute to improving support processes and resources.

Skills

Communication skills

Active listening

Helpdesk software

Multitasking

Tools

CRM systems

Job description

Placements24 in Durban is seeking a customer service agent to join their team in a hybrid role, handling inquiries and ensuring a positive experience.

You will manage calls, emails, and live chat, resolve issues, and document interactions in the CRM, collaborating with internal teams to meet SLAs.

This role offers flexibility between remote and office work, opportunities for training, and a supportive team environment.