Customer Service Agent

Placements24; Richards Bay; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits package

Comprehensive training programs

Career advancement opportunities

Friendly and supportive team

Employee assistance program

Job summary

Placements24 is seeking a Customer Service Agent in Richards Bay, KwaZulu-Natal, SA. The role offers a hybrid work arrangement with in-person collaboration as required. You will handle inquiries across phone, email, and in-person channels, resolve issues, and help customers with product and service information.

A positive, customer-centric attitude and teamwork are essential. The ideal candidate possesses strong communication, active listening, and problem-solving skills, plus familiarity with

Qualifications

• Excellent communication and interpersonal skills.
• Strong active listening and problem-resolution abilities.
• Experience in customer service or contact center is preferred.
• Proficient with CRM software and support tools.

Responsibilities

• Handle inbound calls, emails, and messages professionally.
• Address inquiries regarding products, services, billing and accounts.
• Resolve complaints with empathy and effective solutions.
• Provide accurate information and process service requests.
• Maintain detailed records of interactions and transactions.
• Identify opportunities to upsell or cross-sell where appropriate.
• Escalate complex issues to supervisors when needed.

Skills

Communication skills

Active listening

Problem solving

Multitasking

Customer service

Education

High School Diploma

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated Customer Service Agent to join their team in Richards Bay, KwaZulu-Natal, ZA. This role will involve a hybrid work arrangement, allowing for flexibility while ensuring essential in-person collaboration. As a Customer Service Agent, you will be the voice of our client, responsible for handling customer inquiries, resolving complaints, and providing information about products and services. Your primary goal will be to ensure a high level of customer satisfaction and loyalty. The ideal candidate is an empathetic communicator with a passion for problem-solving and a strong understanding of customer service principles. You will interact with customers across various channels, including phone, email, and potentially in-person, requiring a professional and friendly demeanor. This position is perfect for an individual who enjoys assisting others and contributing to a positive brand image. You will be an integral part of a team that values teamwork and strives for excellence in every customer interaction. Working in Richards Bay, KwaZulu-Natal, ZA, you will be contributing to a vital local business, ensuring their customers receive the best possible support and service experience. This role requires adaptability and a proactive approach to handling diverse customer needs.

Key Responsibilities

• Handle inbound customer calls, emails, and messages efficiently and professionally.
• Address customer inquiries regarding products, services, billing, and account information.
• Resolve customer complaints and issues with patience and understanding.
• Provide accurate information and solutions to customer problems.
• Process customer requests, such as order modifications or service changes.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities to upsell or cross-sell products and services where appropriate.
• Follow communication procedures, guidelines, and policies.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Contribute to team efforts by accomplishing related results as needed.

Requirements

• Previous experience in a customer service or contact center environment is preferred.
• Excellent communication and interpersonal skills.
• Strong active listening and problem-resolution abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to multitask and manage time effectively in a fast-paced setting.
• High school diploma or equivalent.
• Must be able to work a hybrid schedule, commuting to the Richards Bay, KwaZulu-Natal, ZA office as required.
• A positive attitude and a customer-centric approach.

Benefits

• Competitive salary based on experience.
• Hybrid work model providing work-life balance.
• Comprehensive training programs.
• Opportunities for career advancement within the company.
• A friendly and supportive team environment.
• Health benefits package.
• Employee assistance program.