Hybrid Client Success & Service Coordinator

Placements24; Richards Bay; Hybrid; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Retirement planning

Professional development

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a proactive Client Support Coordinator to be the primary liaison between clients and internal teams. In a hybrid environment, you will manage inquiries, coordinate service requests, and ensure timely communications.

The role rewards meticulous organizers with strong communication skills and experience in customer service. You will maintain client records, track service progress, and prepare client-facing documentation while supporting a

Qualifications

• Experience in client relations or coordination role.
• Excellent written and verbal communication.
• Strong organization and attention to detail.

Responsibilities

• Manage client communications and service requests.
• Coordinate service schedules and dispatch staff.
• Track service delivery and provide updates.
• Resolve client issues and escalate when needed.
• Maintain accurate client records in CRM.
• Prepare service reports and client documentation.
• Liaise between clients and internal teams to ensure seamless service.
• Identify opportunities to improve client satisfaction.

Skills

Client relations

Customer service

Coordination

Communication

Organizational skills

CRM software

Microsoft Office

Tools

CRM software

MS Office

Job description

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a proactive Client Support Coordinator to be the primary liaison between clients and internal teams. In a hybrid environment, you will manage inquiries, coordinate service requests, and ensure timely communications.

The role rewards meticulous organizers with strong communication skills and experience in customer service. You will maintain client records, track service progress, and prepare client-facing documentation while supporting a